Returns & Exchanges

At NAOKO-STORE, we want you to love every piece you wear, but we offer a 14-day return window for any items that don't meet your expectations. All returns must be in their original condition with tags attached to be eligible for a full refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online return portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Package Your Items

  Securely pack the unworn garments in their original packaging, ensuring all designer tags and labels remain intact.

• 3.
  Ship the Parcel

  Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects your return, we will process your refund to the original payment method within 5-7 business days.